Me: “Hi Tanya, I would like to know if an Advanced Search is available. The current search responses are not specific enough, and often return similar items that are completely useless. This problem is so sever that Amazon is often a last resort for searching as I know that I will not be able to get what I want. If I cannot immediately see the product I want then I move on to other sites rather than waste my time battling with Amazon search.“
Amazon Tanya: “Don’t worry, let me see what I can do to help you out.”
Narrator: “She couldn’t.“
You have a product type that you want with a set of specific features, say a Blu Ray player that isn’t a writer/burner. The search function might bring up the item, but will bring up a tonne of similar items that you have no interest in. Sometimes the item you want is several lines down. No matter how you craft your search, that item can’t appear at the top, sometimes if you even specify the precise product code.
Amazon provides no mechanism to exclude a keyboard from the results. You have the most basic of search terms, and will get a plethora of junk responses. You are far better off using google to search to get in.
And like all toxic companies that hate their customers, there are little no options for feedback, and to get any kind of support is buried deep beneath a list of useless FAQs and “Help Topics”.
When asked if there was an advanced search option that can exclude items with specific terms, it took over 30 minutes of not answering the question … and just trying to find the product I was looking for based on the example I gave them.
