The pre-enshittification era wasn’t a time of better leadership. The executives weren’t better. They were constrained. Their worst impulses were checked by competition, regulation, self-help and worker power. So what happened? One by one, each of these constraints was eroded until it dissolved, leaving the enshittificatory impulse unchecked, ushering in the enshittoscene.
https://doctorow.medium.com/my-mcluhan-lecture-on-enshittification-ea343342b9bc
The all pervasive move across businesses to do less, make more money, with a consequence of making things worse.
Tried to contact a big corporation about an issue? Bought a computer game that offers micro-transactions or has it’s own currency? That company you liked has been sold and now the service has degraded? Bought a book, music or movie online that has DRM that has suddenly been revoked? Tried to use a web search engine and get mostly paid for advertisements? The list appears to be endless. Welcome to the new era of humanity: the enshittoscene.